My Work

I specialize in solution-based business development for CX services, uncovering genuine customer challenges and demonstrating tangible value across healthcare, financial services, retail, and e-commerce clients. Through consultative discovery, I identify where customer experience gaps impact their bottom line, retention, or brand reputation. I connect capabilities directly to specific needs, quantifying ROI and business outcomes. This value-first approach positions CX services as strategic solutions rather than vendor offerings, building credibility and creating partnerships grounded in mutual success across multiple industries and regions.​​​​​​​​​​​​​​​​

Reach out to learn more: etumangday@gmail.com